Michelle shares some key lessons from 15 years of working in change: You Cannot Out-Strategise Human EmotionsEvery Person Responds to Change DifferentlyYou Must Lean In, Listen, and Empathise to UnderstandYour Change Plan Must Address the Human SideYou Must Meet Organisations Where They AreChange Projects Always Have Challenges—That's NormalChange Is a Journey, Not an Event Rss Apple Podcaster →