NCMB complaint process explained: From report to resolution

NCMB’s complaint process is one of the most important aspects of the Board’s work—but it’s also one of the least understood. With more than 3,000 complaints cases opened each year, every concern is reviewed carefully and taken seriously. In this episode, host Jean Fisher Brinkley talks with Carren Mackiewicz, Director of NCMB’s Administrative Investigations Legal Department, about how the complaint process works, what kinds of issues NCMB can and can’t address, and what factors determine whether a complaint leads to regulatory action. Buckle up because this episode of MedBoard Matters is packed with important and useful information!

Resources discussed in the podcast episode:

Watch our complaint video

Learn more about filing a complaint

Complaint FAQs

View the complaint checklist

Go to the consumer complaint page

Host: Jean Fisher Brinkley, Communications Director, North Carolina Medical Board
Guest: Carren Mackiewicz, Director of Administrative Investigations Legal Department, North Carolina Medical Board
Producer: Sylvia French-Hodges, Communications Specialist, North Carolina Medical Board

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Email your questions to:  podcast@ncmedboard.org.