Empathy at work isn’t just understanding how someone feels. It’s what you do next.
Claude Silver joins Micaela Mathre to explore how leaders turn care into everyday behavior; from giving clearer feedback to noticing when someone on the team has gone quiet.
Drawing on her journey to becoming Chief Heart Officer at VaynerMedia, Claude shares why manager training should give people something they can use immediately, how emotional fluency helps leaders navigate difficult moments, and why consistent attention matters more than a single thoughtful conversation.
Claude and Micaela also unpack the micro-yes before feedback, the confusion vague urgency creates, and practical ways to help people feel seen. Along the way, Claude shares an exercise for challenging negative self-talk with evidence, and they discuss where AI can help prepare people conversations—and where human judgment needs to lead.
In this episode:
The difference between recognizing an emotion and communicating it constructively.
Why feedback needs preparation, clear examples, and thoughtful timing.
Small ways to practice empathy through recognition, check-ins, and follow-through.
How to acknowledge uncertainty without pretending to have every answer.
Using AI to support your thinking without passing the review burden to someone else.
One idea to try: After your next check-in, choose one concrete action based on what you heard. Follow up, make a connection, or investigate a concern. Let the conversation lead somewhere.
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