Learn about the diverse challenges faced by Social Care Wales, the role of a service designer, and how Charmaine's final major project aims to leverage AI to improve customer service and information accessibility in the organisation. Join Mark Jackson from the Intensive and Learning Academy at the University of South Wales as he interviews Charmaine Smeakle, a service designer at Social Care Wales and a recent graduate of the Master's in Leading Digital Transformation.


In this episode...

00:00 Introduction and Guest Welcome

00:24 Understanding Social Care Wales

02:28 Role of a Service Designer

03:13 Charmaine's Master's Project Overview

04:06 AI in Social Care: Project Details

06:15 Project Implementation and Challenges

14:56 Impact and Feedback

17:20 Conclusion and Farewell

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