What You’ll Learn in This Episode: In this episode, Patrick Adams and Catherine McDonald are joined by David Norris to explore why organizations should improve their processes before automating them. They discuss how jumping too quickly into automation or AI can result in organizations simply automating existing waste and complexity.
David shares how leaders can understand the current state, identify root causes, involve the people doing the work, and eliminate unnecessary steps before introducing technology. The conversation also explores how to identify good opportunities for automation and build a culture where continuous improvement becomes part of everyday work. Episode 37_otter_ai_transcript Episode 37_otter_ai_transcript
Key Takeaways: 1. Don’t automate waste—improve the process before adding technology 2. Understand the current state before designing the future state 3. Involve the people doing the work when identifying problems and improvement opportunities 4. Start small: choose one process, walk it, ask questions, and begin improving
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