The UX of Waiting in Transportation

Three out of 3 podcast hosts agree: Waiting stinks! This week Chris, Lisa, and Derek discuss the “UX of Waiting” in transportation contexts like airports, taxi queues, train stations, and worst of all traffic jams. How can designers make active or passive waiting less anxiety-inducing for travelers? And in a fun Condensed Soup segment, the gang considers what they’d do if their phone dies while waiting to continue a journey.