How can architects leverage storytelling to differentiate their practice, build authentic client connections, and communicate the true value of design?
In this episode of Practice Disrupted, host Evelyn Lee sits down with Lee Schneider, founder of Red Cup Agency and adjunct assistant professor at the USC School of Architecture. With a rich background spanning screenwriting, network news production at Dateline NBC, and over a decade teaching media making to architecture students, Lee brings a unique outside perspective to the profession. Together, they explore how narrative carries weight in business development, firm positioning, and project selection.
The conversation dives deep into the three foundational stories every architect must learn to master: the origin story of purpose, the testimonial story of social proof, and the tailored case study that addresses specific client needs. Lee breaks down common pitfalls, such as relying on the "genius reel" or assuming projects will simply speak for themselves, and emphasizes why collaboration and active listening matter more to clients than pure prestige. They also examine how evolving digital media, short-form video, and AI are shifting how firms communicate.
Beyond digital marketing, Lee and Evelyn unpack the mechanics of high-stakes interview preparation, team composition, and building project advocates on both sides of the table. Lee shares practical strategies for overcoming public speaking hesitations, grounding presentations in authentic personal purpose, and adapting narrative delivery across different mediums. Ultimately, they highlight how clearer storytelling can elevate public appreciation for the architectural discipline as a whole.
"Clients want you to listen to them. For the most part, they're looking for a collaboration. They're not looking to be talked down to. If you're giving a case study, a really smart case study would include a little taste of that, the idea that this firm listens to clients." - Lee Schneider
This episode serves as a powerful reminder that architecture is communicated not just through drawings and budgets, but through human connection and shared purpose. By mastering narrative strategy and focusing on client collaboration, practitioners can stand out in a crowded market and demonstrate the indispensable value of design.
Guest:
Lee Schneider is the founder of Red Cup Agency, a communications consultancy based in Santa Monica, and an adjunct assistant professor at the USC School of Architecture, where he has taught media making for over ten years. A former producer for Dateline NBC, playwright, and screenwriter, he specializes in helping firms, technical startups, and emerging leaders articulate complex ideas through compelling linear and non-linear storytelling.
This episode is especially for you if:
✅ You want to understand how narrative strategy can differentiate your firm in competitive business development and RFP processes.
✅ You are curious about the three essential stories every architect needs - origin, testimonial, and case study - and how to avoid the "genius reel" trap.
✅ You want to explore practical ways to adapt your firm's communications across emerging media formats, short-form video, and podcasting.
✅ You are looking for actionable strategies to prepare for high-stakes client interviews, build authentic team advocacy, and improve room-reading skills.
✅ You believe that better storytelling across the AEC industry can broaden public appreciation for the full value of architectural practice.
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