In this episode, hosts Brad and Michael share the story of two highly respected plastic surgeons facing the same challenge: an unhappy patient demanding a refund after a procedure. While both doctors delivered strong clinical outcomes, their different responses led to very different results. Tune in to learn why your response strategy can influence legal risk, reputation, and the overall impact on your practice. Discover how to evaluate patient disputes, when resolving a complaint may be the better decision, and how a proactive approach can help protect your practice from exposure.  
Chapters
00:00 Intro
00:38 Banter
04:54 Story
15:37 Access+
16:16 Legal Takeaways
29:54 Outro

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