Now that corporate AI tools from Workday, SAP, Oracle, Databricks, ServiceNow and many others have hit the market, it’s time to think about how we apply AI strategically. In this podcast I introduce the idea of Business 2030, a framework built from our HR 2030 architecture.
The simple story is as follows. While it’s easy to think of gen AI as an “automation” technology, its real value is in this ability to integrate vast amounts of data and predict, act, and learn from this stream. Well our companies are set up to operate as functional hierarchies, as we talk about in our research on the post-industrial age. What if you rethink or redesign your company around end-to-end customer experiences, and the functional areas of research, engineering, product design, manufacturing, marketing, and sales were “branches” of this core?
It’s a big idea, but to me it’s the future we all want. Programs like “customer data clouds” were first generation attempts, now it’s time to go further. And for HR leaders, you can help steer your company in this direction because the functional people hierarachies are often getting in the way.
I’ll be talking more about this throughout this Fall and 2027, and it’s all part of the AI reinvention that impacts every employee and leader.
Also, this week we’re launching our new book Superpowered, which describes the new AI-fueled world of “Superworkers,” “Supermanagers,” “Superleaders,” and “Supercompanies.” We’ll be sharing the book at Workday Rising, Unleash, and the US HR Technology Conference this month. Please join the waitlist it will be available on Amazon soon.
I look forward to seeing many of you around the world as we come to the Fall conference season with excitement and much to share. And more information on Workday coming this week.
PS: If you want to dive into any of the research, education, or tools we offer, sign up for Galileo Suite, which includes access to all our research and Galileo Learn, more than 800 courses and tools to help you understand this new world.
Additional Information
Understanding The Post-Industrial Age
HR 2030: The New Growth Operating Model for HR
HR Intelligence Goes Enterprise: The Galileo Jupiter Release
The Leader’s Guide To Multi-Agent AI Architecture
Chapters
- (00:00:00) - Intro: Workday Rising and Business 2030
- (00:00:27) - AI as Automation vs Redesign
- (00:02:14) - Foundations: Customer Closeness and Delivery
- (00:05:05) - The Functional Hierarchy and Industrial Scale
- (00:06:52) - Speed, Innovation, and the BYD Problem
- (00:08:19) - Mercedes vs Tesla: Subscription Services Misstep
- (00:09:48) - Rethinking Company Operations: Business 2030 Defined
- (00:10:52) - Cross-Functional Silos in Sales and Product
- (00:12:23) - Customer-Centric Super Agents and Amazon Example
- (00:14:07) - ERP Limitations and SAP's Industrial Bias
- (00:15:04) - Product Management and Customer Data Insights
- (00:16:24) - Customer Lifetime Value and Frontline Burden
- (00:17:04) - Frontline Workers Absorbing Systemic Failures
- (00:18:25) - HR's Role in Business 2030 Transformation
- (00:20:12) - HR as Technologists and Cross-Domain ROI
- (00:21:41) - Closing Thoughts and Upcoming Events
