Few executives bring the range of perspective that Mari Cross carries into the C-suite. As Chief Customer Officer at Infor, a roughly $3.5 billion enterprise software company with 17,000 employees, 2,000 partners, and 60,000 clients across 175 countries, Cross leads customer success, value engineering, and transformation teams spanning some of the most complex industries in the world. From discrete and process manufacturing to healthcare and public sector; her path to that seat ran through classical dance in Russia, sStanford business school, and senior roles at Adobe, Nielsen, and Gartner, long before customer experience became a board-level conversation. Today she is applying her diverse experience to one of the most significant transformations in enterprise technology, helping a company that spent years as an acquisition machine reinvent itself as a cloud-first, AI-powered, micro-vertical platform. Info was built around a simple but radical idea: enterprise software should drive outcomes, not just features.
On this episode of The Reboot Chronicles Podcast, we sit down with Mari to unpack what it actually takes to modernize a legacy ERP company. Why Infor's micro-vertical strategy is outmaneuvering larger competitors, and what most enterprises get dangerously wrong about AI. Mari breaks down how an open architecture philosophy is changing what is possible for manufacturers and distributors. The last mile of AI adoption is harder than anyone admits. She shares her perspective on what Koch Industries brings to the table as a long-term investor, and what systems thinking, whether in music, mathematics, or enterprise software, has to do with being a great leader.
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