Chris McDermott, Head of Social Security Solutions at LexisNexis Risk Solutions and former federal government leader joins the show to explore the evolving intersection of modernization, customer experience, identity verification, and public trust in government services. Together we unpack why modernization is no longer optional, how agencies can balance security with accessibility, and what it takes to reduce fraud and improper payments without creating unnecessary barriers for the people who rely on critical benefits. They also discuss dive into Chris’ firsthand insights from nearly two decades in government, highlighting the importance of empathy, dignity, and human-centered design in delivering services that truly meet citizens where they are. 

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