Sue, Simon, & James share the top-line findings from ReThink Productivity Future Retail Ready Benchmarking Report and explain how a £6.25bn opportunity could be unlocked. They walk through six golden rules to improve store performance, protect customer experience, and avoid hidden workload that quietly harms sales. • Why retailers feel the squeeze after the ‘easy wins’ are gone • The efficiency index and why 80% is the realistic target • How running above 80% removes the cushion for peaks • The productivity paradox where cost cuts can damage sales • Managing capacity intelligently with better demand modelling • Simplifying security so tagging does not erode profitability • Unlocking self-checkout by reducing interventions and friction • Designing services deliberately so complexity does not swamp teams • Deploying technology pragmatically with training and real ROI Download the report, have a read, get in touch with any questions
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