Dr. Haley discusses 10 of the biggest mistakes dental practices make with patients and how these small breakdowns in communication, systems, and patient experience can quietly hurt trust, retention, and case acceptance over time. From rushing appointments and confusing treatment plans to insurance-driven conversations and inconsistent team communication, this episode explores the habits that can make patients feel overlooked, anxious, or disconnected from their care.
Whether you’re a dental student, associate, practice owner, or team member, this conversation is a reminder that great dentistry is about more than clinical skill alone. Dr. Haley shares practical insights on patient psychology, leadership, communication, and relationship-based dentistry that can help practices create a better experience for both patients and teams.
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