What is it costing your firm every time a client walks away feeling like a case number instead of a person who was truly heard?
In this episode of The Game Changing Attorney Podcast, Michael Mogill sits down with human connection expert Riaz Meghji to unpack why so many law firms lose clients they never realized were drifting away. Riaz shares the five habits behind his bestselling book, Every Conversation Counts, and why disconnection was spreading through workplaces and relationships long before the pandemic gave it a name. This is a conversation about what it actually takes to make clients, teammates, and family feel truly seen.
Here's what you'll learn:
Why certainty in high-stakes conversations pushes clients and teammates away instead of building trust
How to tell the difference between sharing from the wound and sharing from the scar as a leader
What it takes to make your team and clients feel genuinely seen, not just heard
Somebody in your life is waiting for you to ask a better question.
(00:00:00) Introduction
(00:01:25) The loneliness pandemic before COVID
(00:05:37) From awkward teen to TV host
(00:14:06) Ask for stories, not answers
(00:18:56) Habit 1: Listening without distraction
(00:22:04) Accepting bids for connection
(00:26:20) Habit 2: Making small talk bigger
(00:33:21) Habit 3: The perfect persona
(00:38:13) Habit 4: Being assertively empathetic
(00:44:49) Habit 5: Making people feel famous
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Links & Resources:
Every Conversation Counts: The 5 Habits of Human Connection That Build Extraordinary Relationships by Riaz Meghji
The Conscious Parent by Dr. Shefali Tsabary
Raising Conscious Sons by Dr. Shefali Tsabary
John Gottman
Chris Voss
Hugh Jackman
Arsenio Hall
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Learn what sustainable growth can look like for your firm at crispcoach.com.
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Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O'Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more.
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172. Marcus Lemonis - The Three Keys to Business: People, Process, and Product
