What can hostage negotiation teach us about working better together? In this episode, we speak to former Metropolitan Police hostage and crisis negotiator Nicky Perfect about the human skills behind high-stakes conversations. From first impressions and active listening to handling emotion, building trust and approaching difficult discussions with empathy, Nicky shares practical insights that apply far beyond crisis situations. It is a thoughtful conversation about communication, connection and how to navigate challenging moments at work with greater clarity and care.
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