In this episode, Adam welcomes Dan Slimmon, an experienced Site Reliability Engineer (SRE) to discuss aspects of incident response and troubleshooting in software engineering. Dan explains his methodology for clinical troubleshooting, the importance of maintaining a common mental model, and techniques for leading effective incident response efforts. They also delve into the value of continuous ops reviews and ongoing mental model updates to prevent issues, emphasizing the need for structured processes and effective communication.
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