Joining Anthony for this episode of VETchat by The Webinar Vet is Caroline Allen, founder of Pet Lighthouse, a consultation service providing whole-animal second opinions and quality-of-life assessments, working transparently alongside GP vets to support owners navigating complexity or difficult welfare decisions. In this episode, Anthony and Caroline discuss animal welfare, the realities of modern general practice, and why contextualised care needs time and nuance. They explore how vets can advocate for animals while supporting owners facing difficult decisions. The conversation follows Caroline’s path from general practice to welfare-focused work and the launch of Pet Lighthouse. Anthony and Caroline also discuss the Animal Welfare Act, the five domains of welfare, complaints, trust, and how better communication can improve outcomes for pets.

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