Episode 356: What do Kelly Clarkson, a $15,000 mechanical bird, and a small Brooklyn business have to do with retail florists? More than you might think!
This week, Lori and Ellie dive into the controversy between Kelly Clarkson and a Brooklyn boutique over a $15,000 mechanical bird. What started as an uncomfortable shopping experience quickly turned into a public relations disaster, raising some big questions about customer service, first impressions, and how business owners respond when things go wrong.
From judging customers by their appearance to doubling down on a bad experience, Lori and Ellie break down what went wrong and, more importantly, what florists can learn from it.
They also discuss another shocking small-business controversy involving a wedding venue, a grieving bride, and a $16,000 deposit.
Through it all, one powerful reminder stands out: The customer isn’t always right, but their experience is always real.
Whether you’re selling a $75 bouquet or a $500 arrangement, the way you make customers feel can determine whether they come back - or tell the world why they won’t.
Plus, before getting down to business, Lori and Ellie share their latest adventures involving an all-you-can-eat ice cream museum, college football, and some unforgettable people-watching.
Tune in for plenty of laughs, strong opinions, and a few customer service lessons that could save your flower shop from becoming the next viral cautionary tale.
Sponsored by:
Flower Clique
Flower Clique Prep School
Real Life Retail Florist
