Most reward systems were built for a world where speed, volume, and visible output were reliable signals of performance. But AI now produces all three at scale. That leaves organizations facing an uncomfortable question: if AI can generate more output than ever, what exactly are you rewarding?
In this episode, David Rice sits down with Anju Choudhary, Chief People Officer at Xoxoday, to explore why recognition systems need a redesign for the AI era. They discuss the growing gap between productivity and impact, the importance of recognizing human-centered behaviors like judgment and collaboration, and why the most important question leaders can ask isn't "What do we want people to do?" but "What do we want people to feel?"
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