Many people visit resorts to relax and take a break from their daily routines. However, for resort managers, disconnecting from technology is not an option if they want to provide a great guest experience. To ensure guest satisfaction, including catering to their preferences, reducing wait times, and improving services, resorts need to have a constant flow of data and reliable connectivity. Leading companies like Vail Resorts have adopted 5G technology to enhance both their customer-facing and internal services across all their properties, improving the overall guest experience.
In the latest episode of "The Restless Ones," Jonathan had the privilege of sitting down with Tim April, EVP and CIO of Vail Resorts. Tim emphasizes that the key to their success lies in his team's unique approach, where they prioritize being business leaders first. Whether it involves monitoring snowfall and trail grooming or providing guests with access to reservations and payments while on the mountainside, Tim's team equips visitors with all the tools and information required for a flawless vacation.
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