Pete Gatenby and Robert Thickett on AI and Innovation in the Building Society Sector

In this month's micro-edition of the Digital Disruption Podcast, Pete Gatenby, AI Practice Partner at Novus Strategy, is joined by Robert Thickett, Digital Policy Manager at the Building Societies Association. Together, they discuss how building societies are approaching digital transformation, the role of AI, and the emerging innovations shaping the mutual sector. 

This episode dives into:

• How AI can speed up onboarding and reduce friction for savings and mortgage customers
• Why large language models may already outperform traditional customer service in certain scenarios
• How digital identity and electronic signatures could remove the need for paper-heavy processes
• Where building societies can expect the biggest gains from practical, policy-aligned digital transformation

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