Ep. 47 – STAIR: A research-backed methodology for adopting AI w/ Louise Harder Fischer and Martin Lassen-Vernal

How do you maintain meaningful work when AI is rewriting your team's job descriptions faster than HR can keep up? This episode introduces STAIR (Social Technical AI Reflection), a structured methodology developed to help organisations navigate the human side of AI adoption, not as a one-time change project, but as an ongoing practice.

Noz is joined by Louise Harder Fischer, associate professor at the IT University in Copenhagen, and Martin Lassen-Vernal, head of communications at the City of Copenhagen, to discuss the five core questions that anchor a STAIR session, what a large hospital discovered about nurses and emotional communication, and why continuous reflection is the only honest response to continuous transformation.

What you'll learn: 

• What STAIR (Social Technical AI Reflection) is and why a communications team in Copenhagen created it
• Why structured reflection is a more honest model for AI adoption than project-based change management
• The five questions that anchor a STAIR session and how to run one with your own team
• What a large hospital learned about nurses, patient relationships, and which communications should never be delegated to AI
• Why job role security — not job security — is the real pressure point for most workers right now
• How the STAIR methodology differs from top-down governance, and why that distinction matters at scale

• Where to access the open-source STAIR methodology and starter materials.

🗣️ ABOUT THE HOST:

🔗 CONNECT WITH NOZ:

LinkedIn: https://www.linkedin.com/in/nozurbina/

Website: https://urbinaconsulting.com/

Book: https://contentstrategy-thebook.com/

🎙️ ABOUT OMNICHANNELX: The OmnichannelX Podcast explores the intersection of content, customer experience, and technology. Hosted by Noz Urbina, we bring you conversations with industry leaders navigating digital transformation.

Website: https://www.omnichannelx.digital/

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📧 GET IN TOUCH:

Have questions or want to be a guest?

Email: magda@urbinaconsulting.com