AI tools like copilots, chatbots, and agents have rapidly taken root in the workplace in the years since ChatGPT brought the technology into the mainstream. The initial promise was that AI would lighten the load and help workers carry out tasks without having to learn new skills. In reality, that’s not quite what happened.
Barriers to adoption have led to a growing AI skills gap in companies driven not by a lack of understanding of how to use the technology, but by a lack of understanding of how the technology works and what its weaknesses are.
On this week’s episode, Jane and Ross are joined by Greg Hanson, VP and head of EMEA North at Informatica from Salesforce, to discuss the impact this can have on companies and whether there is a straightforward way to overcome it.
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