How managers can restore faith in humanity

Sometimes it’s difficult to do the right thing. What if managers made it easier?

Rob Glew is an assistant professor of Operations Management at McGill University. In this podcast interview, pulling on his own research and other cornerstone studies, he shares how small management choices can impact people’s motivations to do good.

Eric Dicaire interviews Rob Glew in this podcast episode. They begin by defining pro-social behaviour and how it breaks conventional economic wisdom. Then they discuss one of Glew’s studies, where he identified the impact of a small operational change on COVID-19 self-testing in the UK. They wrap the conversation with more examples of pro-social behaviour, how managers can encourage them, and why paying people isn’t enough to make them do good.

READ

Rob Glew and Claire Senot (2023). Hold Me Accountable: Anonymity and prosocial behavior in services. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4583322

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McGill Delve is the official thought leadership platform of the Desautels Faculty of Management at McGill University. This episode of the podcast was hosted and edited by Eric Dicaire. Saku Mantere is McGill Delve’s editor-in-chief and produced all the original music. 

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