Extraordinary Outcomes - Kim Mason

Some conversations stay with you long after they are over. This is one of them.

Kim Mason is someone I deeply admire for her intelligence, her humanity and the way she makes everyone in her presence feel heard and seen. She dreamed of becoming an anthropologist and journalist, but a summer job at RBC changed everything. Almost four decades later, she holds one of Canada's most senior banking positions.

But our conversation isn't really about her career. It's about the paths we walk in life—some we choose and others that seem to choose us.

Kim opens up about saying yes to the unexpected, balancing work and family, and how the people closest to her encouraged her to embrace a career-defining move. We explore why empathy can't be performed, what listening reveals that numbers can't, and how thoughtful advice can change lives.

I close with the advice I give anyone seeking direction in their career: how to find your passion and pursue it. It begins with the four rewards we seek from our work—and why some matter more than others.