What is Customer Centricity?

Maggie Mutkovicova joins me to discuss being customer centric with technology. Topics include "friendly" banks, owning up to mistakes, and whether you can be both innovative and customer centric.

Related Links

Amazon Go stores: https://youtu.be/NrmMk1Myrxc

Monzo's issues and explanation:  https://monzo.com/blog/2019/07/30/we-had-issues-with-monzo-yesterday

and technical explanation: https://monzo.com/blog/2019/09/08/why-monzo-wasnt-working-on-july-29th

Cloudflare's explanation for their issues (very technically detailed):  https://blog.cloudflare.com/details-of-the-cloudflare-outage-on-july-2-2019/ 

Slack's origin story:  https://www.businessinsider.com/inside-the-video-game-roots-of-slack-2016-3?r=US&IR=T 

Time travel with Curve:  https://www.wired.co.uk/article/curve-time-travel