Inside Hyatt's Loyalty Strategy: Why Care Creates Customer Advocacy(#779)

The World’s Largest Loyalty Programs™ researchreport from Let’s Talk Loyalty is now available.

Download it by subscribing to our newsletter on the World’s Largest Loyalty Programs™ now.

---------------

Laurie Blair, SVP of Global Marketing & Loyalty atHyatt, joins us today to unpack how Hyatt is redefining loyalty through its purpose of care. From “Empathy + Action = Care” to AI-driven personalization, strategic partnerships, and transparent reward design, Lloyd reveals how World of Hyatt continues to outpace expectations in hospitality loyalty. This episode explores how emotional connection, not just points, is shaping the future of loyalty.

Hosted by Bridget Blaise – Shamai

Show Notes:

1) Laurie Blair

2) Hyatt

3) Unreasonable Hospitality.