A pricing glitch let a lot of people book American Airlines award tickets for a fraction of the usual miles, including us, and almost two weeks later American started canceling them, calling people instead of emailing them first. We get into why the way they handled it may break their own rules, and whether we should file DOT complaints over it. Then luxury goes all-inclusive, with Hilton converting the Waldorf Astoria and Conrad in Riviera Maya and Park Hyatt opening its first all-inclusive near Cancun. Plus a free lounge tool from a friend of the show that we cannot stop using, why we have mostly stopped chasing transfer bonuses, and the surprisingly sneaky history behind KLM's Delft Blue houses. Should we file DOT complaints, or did we know what we were getting into? Let us know in the comments.

Episode Guide:

  • 0:00 Welcome to MTM Travel
  • 0:24 Mark Learns What "HoCo" Means
  • 2:43 American Airlines Cancels Our Award Tickets
  • 4:26 American's Own 72-Hour Rule
  • 7:16 Should We File DOT Complaints?
  • 11:37 ThisLounge.com: The Free Lounge Tool We Love
  • 14:44 Waldorf Astoria & Conrad Go All-Inclusive 
  • 16:23 Park Hyatt's First All-Inclusive
  • 19:53 Can Luxury All-Inclusives Fix the Food?
  • 21:20 Do We Still Chase Transfer Bonuses?
  • 23:54 The History Behind KLM's Blue Houses
  • 25:36 Shawn's KLM Houses Left Behind in Düsseldorf
  • 28:49 Amenity Kits, Conrad Ducks & Freebies We Hoard
  • 30:00 Final Thoughts

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