StubHub, a ticket resale platform, is facing a flood of complaints from World Cup fans who bought tickets months in advance, only to be stranded hours before the games. WSJ’s Hanna Krueger unpacks her months-long investigation into the company’s customer service and one disappointed fan recounts his troubles getting his refund. Jessica Mendoza hosts.

Further Listening:

- The Ticketmaster Breakup Trial Just Got Messier

- The Taylor Swift Ticketmaster Debacle

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