As of 19 June 2026, withdrawing from a contract concluded online should become as simple as signing up for it. In this episode, journalist Antonio Ravenna interviews Federico Toscani of DLA Piper to unpack the new Article 54-bis of the Italian Consumer Code (Legislative Decree 206/2005), introduced by Legislative Decree 209/2025.
At the heart of the conversation is a new obligation for businesses selling at a distance: they must provide a clear, visible, and easily accessible digital withdrawal function — effectively a "withdrawal button" placed on the same online interface used to enter into the contract.
Over the course of the interview, Federico Toscani and Antonio Ravenna discuss:
1. the rationale behind the rule, and why it exists to rebalance the ease of purchase against the difficulty of cancelling; 2. what the withdrawal function must actually include (button wording, the withdrawal declaration, and the details identifying the consumer and the contract); 3. the confirmation step and the acknowledgment of receipt sent on a durable medium; 4. the moment at which withdrawal is deemed validly exercised in relation to the statutory deadline (paragraph 7); 5. what companies should do right now to bring their websites, apps, and customer journeys into compliance and avoid disputes.
A valuable episode for e-commerce operators, legal departments, compliance teams, and anyone working in the digital market who wants to align their withdrawal process with the transparency and accessibility standards required under the new regime.
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