In this episode of Leading the Conversation, Jason Wolf sits down with Lai Yee Soh, Group Chief Patient Experience Officer at Singapore's National University Health System, to explore what it takes to advance human experience across complex healthcare systems. They discuss the power of collaboration, shared ownership, patient and family partnership, and learning across organizational and national boundaries. Lai Yee also challenges experience leaders to have the courage to remain curious, embrace complexity, and continually ask, "Who gets left behind?"
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