It’s an easy trap to fall into. When you know your topic, and trying to explain that to someone who doesn’t. How do you do it without making them feel silly, overwhelmed or condescended to?

This week we're joined by Nicky Jurd; digital strategist, business owner, self-described friendly and approachable geek, and quite possibly one of the nicest humans we know.

We talk about patience, jargon, audience interaction and building trust. Nicky shares practical ways to recognise when you've lost someone, why you should never take over someone's mouse, and the seemingly harmless words that can accidentally make your audience feel stupid. We also wander into AI slop, $68 coffee, Simon Lancaster and, nudie swimming under waterfalls.

What You'll Learn:

  • How to explain complex ideas simply without becoming condescending
  • Why patience is a learned communication skill, even for experts
  • How to recognise when your audience doesn't understand, even if they're nodding along
  • The power of starting with foundations and building knowledge
  • How asking the wrong kind of audience question can make people feel stupid
  • How even simple jargon can sneak into our language and cause damage
  • How trust comes from more than simply demonstrating expertise
  • The important AI literacy skill that will make the biggest difference into the future


Worth Repeating:

  • "My mum taught me how to use a spoon."
  • "I try to be clear rather than condescending."
  • "We're giving a service that is complicated and technical, and if people knew it, they would never get to meet us."
  • "Just usually means the speaker's forgotten what it was like to not know."
  • "Confusion shouldn't be a character flaw. Confusion is an opportunity for me to empower someone and help them feel capable."


Resources and Links:

  • Nicky Jurd: nickyjurd.com
  • Precedence: precedence.com.au
  • Winning Minds: Secrets from the Language of Leadership by Simon Lancaster
  • Email us: podcast@presentationboss.com.au
  • The Presentation Boss Podcast: presentationboss.com.au/podcast
  • The Influential Analyst Academy: https://www.skool.com/influential-analyst-academy-5985/about
  • Kate on LinkedIn: linkedin.com/in/data-storytelling
  • Thomas on LinkedIn: linkedin.com/in/data-storytelling-au

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