Alan Joyce was once one of Australia’s most admired business leaders.
By the time he left Qantas, he had become one of the country’s most hated men.
His final years at the airline were marked by unlawful sackings, cancelled flights, withheld refunds and a collapse in public trust. But in a new memoir, Riding the Jet Stream, Joyce defends many of the decisions that made him a symbol of corporate arrogance and public distrust.
Today, former Qantas chief executive Alan Joyce, on what he believes Australians got wrong about him – and whether he accepts responsibility for the damage done to the Qantas brand on his watch.
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