You’ve probably seen it on a repair estimate. Shop Supplies.
Maybe it’s $20. Maybe it’s $50. Maybe it’s even more.
But have you ever stopped and asked, what you’re actually paying for?
In this episode of the Flat Rate Tech Podcast, we take a closer look at one of the most overlooked charges on a repair order.
Gloves. Brake cleaner. Shop towels. Chemicals. Electricity. Waste disposal. Equipment. Those things cost money. There’s no question about that. But how much should a customer actually be charged for them? How is that number calculated? Where does the money go? And if a shop is collecting hundreds of thousands of dollars a year in shop supply fees, should some of that money be making its way back into the shop?
Better equipment.
Working lifts.
Updated diagnostic equipment.
Properly maintained tools.
Better working conditions.
We also look at the customer side of the equation. Because when you see a repair estimate with labor, parts, diagnostics, shop supplies and other charges stacked together, do you actually understand what you're paying for?
And if the charge is legitimate, shouldn't the industry be able to explain it? This isn't about saying shops shouldn't make money.
It's about asking questions.
It's about transparency.
And it's about the disconnect between what customers are charged and what technicians actually experience in the shop.
Support the show
SPONSORED BY BAY DIAGNOSTICS
www.BayDiagnosticsGroup.com
You've heard the problems on this podcast for years — technician turnover, broken communication, bad dispatch, lost productivity, pay-plan issues, and shop culture problems.
Bay Diagnostics helps dealership managers find out what's actually happening inside their service department.
Built from more than 30 years of firsthand dealership experience, Bay Diagnostics provides anonymous technician feedback, workflow analysis, and diagnostic reports designed to identify the problems that can cost a shop technicians, hours, repair orders, and profit.
Truth from the bays. Solutions for the shop.
Dealership managers: Want to find out what's really happening in your shop?
Email: baydiagnosticsgroup@icloud.com
THE BOOK
https://www.amazon.com/dp/B0FK654G57
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