Solving for multiple stakeholders is the essence of human-centered design.Our latest guest is Saira Taneja, a seasoned professional who has journeyed from the realms of corporate strategy to her current role as Chief Experience Officer at Cover Whale, a leading insurtech company specializing in the commercial auto industry.Together we explore the evolving world of customer experience in high-growth environments, from human-centered design to the role of data and technology. We dive into the delicate balance between leveraging cutting-edge technology and maintaining a personal touch in customer interactions. Learn how Cover Whale addresses the needs of multiple stakeholders, and why Saira advocates for open-minded hiring and education.Join as we discuss:
Why Human-Centered Design is crucial in improving the customer journey
How data impacts customer experience and business strategy
How businesses can effectively address the needs of multiple stakeholders
How a company can maintain consistent CX during scaling and growth
Where tech and personal touch intersect in the commercial auto industry
More information about Saira Taneja and today’s topics:
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