How Personal Brand Builds Career Resilience in Customer Success - with Seán Reid

Doing good work is no longer enough to build a resilient career in Customer Success. CSMs and CS leaders also need visibility, commercial credibility and a clear professional reputation.

Seán Reid, Head of Customer Success at Supermetrics, joins us to explain how he rebuilt his momentum after redundancy and why personal brand became an important part of his career resilience.

You will learn how to build professional visibility without becoming performative, what aspiring Customer Success leaders need to do differently and why your reputation should be developed before you urgently need it.

We also discuss regional CS leadership, executive engagement and the growing need for Customer Success to demonstrate commercial impact and customer value.

Connect with Seán: https://www.linkedin.com/in/sean-reid/

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