Unnamed Technology Podcast - Finding Opportunities to Improve Customer Communications

Using the National Postal Forum as a springboard, Keypoint Intelligence's Anne Valaitis and Carl Schell discuss the technology she saw and the news she heard at the annual event hosted by the USPS. From there, based on recent primary research, they investigate trends and themes of customer communications including the always ongoing omnichannel strategy conversation, how artificial intelligence (AI) ties in, and why engagement is so critical.