How to build resilience in product - Lindsey Jayne (Product Advisor)

Lindsey Jayne is an independent product adviser and coach, and former chief product officer at the Financial Times. She began her career at the Government Digital Service, where she stumbled into product management by chasing someone down a corridor holding a MacBook that actually worked. What followed was 15 years moving through startups, scaleups, and ultimately one of Britain's most storied media institutions.

Chapters
00:00 — Introduction
01:08 — Lindsey's origin story: from a broken government laptop to product management
02:48 — Why product managers burn out: accountability without authority
05:34 — Influencing stakeholders using discovery skills
07:19 — What leaders can do to clear the way for their product teams
08:44 — Stakeholder mapping: the influence and interest framework
09:41 — Recognising burnout signals in your team at scale
11:16 — Balancing passion and sustainability: when enthusiasm becomes a pattern
14:16 — When to transition from individual contributor to product leader
16:24 — Product reviews and cross-team knowledge sharing
18:42 — How to communicate effectively with senior stakeholders
20:40 — Career-defining advice: you don't have to die on every hill
21:43 — Half your job is landing the product, not just building it
22:25 — The most common mistake junior product managers make
24:05 — How to tell your story after a difficult or toxic company exit

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.