Can you think of a more stressful job than responding to terrorism or natural disasters at the drop of a hat? Coming up with a plan, leading a team, and serving people who are shaken with fear and grief are just a few of the job descriptions Suzanne Bernier has held.

As the President of SB Crisis Consulting and the author of Disaster Heroes: Invisible Champions of Help, Hope and Healing, today she's training others to do the same. 

Suzanne started her company almost eight years ago to offer the kinds of services she felt businesses really needed. She wanted to make disaster preparedness more accessible for businesses that didn't have the personnel with the right knowledge in-house. Today, her company provides everything from table-top exercises, workshops and trainings on things like active shooters, crisis communication, using social media in emergencies, etc. 

On today's episode, we talk about things she's learned from years in the trenches and how ordinary people can be heroes, too.

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