740. Designing Inclusive and Equitable Public Services Through Participation (Finland). A talk with Annukka Svanda

Annukka Svanda is a design researcher that has been working on service design in collaboration with the city of Espoo, in Finland. She is doing his doctoral studies in Aalto University. In this interview she tells us about the creation of a service in which she was involved to support highly educated immigrants in their search for jobs and about a future project on education. Employment services need a lot of design and care in countries like Finland where the unemployment rate of people with a foreign background was 16.7% in 2024.

This interview was done as part of the Government Design Finland weekly meetings. The idea is that public servants, researchers, and practitioners can access these discussions later.

You can read more on the service Koske

Articles by Annukka and her colleagues in Aalto University:

Whom do we include and when? participatory design with vulnerable groups

Intentional Action at the Margins : Unpacking Agency in Public Service Ecosystem Design

This interview is part of the lists: Immigration, Education and design, Design Research, Finland and Design, Service design, Finnish design in Public sector and Government Design. The lists are the way I have to organise the materials in this podcast.