This week on Savvy Business Leaders, host Bill Detwiler discusses customer service with Brian Solis, futurist & Principal Analyst at Altimeter Group, & Jaclyn Wainwright, CEO of AiR Healthcare Solutions. First, Brian talks about how customer experience is guiding digital transformation, with companies using data to be more accessible on mobile platforms and best meet customers’ expectations. Next Jaclyn explains how customer engagement tools enable her healthcare delivery company to anticipate patient nee

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