Having developed a product is only the beginning. The company must continue to pivot as necessary to be finally molded into one that the customers need and want. As such, the customer has to take center stage in trying to develop that product that will bring the company success.
Manoj Phatak is the founder & CEO of ArtRatio, a boutique manufacturer of conservation vitrines that incorporate intelligence and connectedness for use in arts, antiques, and the retail space.
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