How Insurers Launch New Products in the Age of AI From Product Design to Underwriting Operations

Featured Guests

• Jeffrey Williams, Managing Director, Microsoft Global Insurance Advisory Practice
• Andy Welch, Product Architect, HSB
• Max Bedell, Head of Sales, Covenir

Topics Discussed

• AI liability insurance
• Emerging AI risks and exposures
• Insurance coverage gaps
• Underwriting AI-related risks
• Insurance operations and automation
• MGA and carrier strategy
• AI adoption and employee enablement
• Claims and customer service transformation
• Future insurance technology trends
• The evolving relationship between people and AI

Key Takeaways

• AI is creating new insurance coverage needs and exposures.
• Insurers are beginning to address AI-specific liability risks.
• Successful AI adoption requires employee education and engagement.
• AI should augment insurance professionals, not replace them.
• Insurance remains a relationship-driven industry.
• Organizations that thoughtfully integrate AI into workflows will gain a competitive advantage.

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