The combination of covid, lockdowns, and high transaction volumes has made 2020 an intense year for mortgage professionals. While being busy is nothing to complain about, we've had to grapple with big changes this year, and that requires mental fortitude.
That mental fortitude gives us inner stability in a world full of things we can't control.
With everyone at home, it can feel like our teams aren't as engaged or as connected as they would be under the same roof. However, even virtually, there are still many ways leaders are rising to the challenge and getting creative about maintaining company culture.
What are some of the ways we can be more effective as leaders? How can we leverage being virtual to maintain a sense of connection on our teams? How can we focus on what's important during a very busy quarter?
In this episode, mortgage industry leader and Nova Home Loans Branch Manager, Greg Gale shares how to improve our mental states in uncertain times, and how to boost team culture and engagement in a time of lockdowns and working from home.
You can control your mornings and your nights. When you get a really good hold of those, it makes you better at having control during the day. -Greg Gale
Three Things You'll Learn In This Episode
- How to build mental strength:
In times like these where a lot of what's going on around us feels out of our control, the only thing we can control is our mental states and routines. If we focus on dialing in our morning and nighttime routine, we give ourselves the mental fortitude to deal with whatever the day throws at us.
- How to go from reaction to effective response:
When we increase our mental fortitude, we can have more control over the space between stimulus and response. If we control this space so that we're responding instead of reacting, we have more freedom, more choice, and we can take better action.
- Ways to keep our team culture strong in a virtual working world:
Even if our teams are working apart right now, we can still maintain culture and connection by using virtual tools. From virtual paint parties to games, huddles, and happy hours, if we're intentional about setting up moments for our teams to come together, we can uphold our culture.
Guest Bio:
Greg Gale is a mortgage industry leader, business coach, and VP/Branch Manager of Nova Home Loans. Greg joined the mortgage industry in 2005. Prior to that, he was a personal trainer and martial arts instructor for 17 years. Greg notes that 20 years of martial arts, where persistence, honor, and integrity are the heart of daily practice, was a perfect lead into his role as financial advisor in the mortgage industry. The Gale Team at NOVA Home Loans is a full-service loan origination service, committed to providing innovative mortgage solutions and real estate strategies. In his role as team leader, Greg stresses the importance of integrity, a positive attitude, patience, creativity, and respect for all things.
This team defines communication as one of the single most important elements in a successful loan transaction. They are committed to returning calls promptly, providing regular status updates, and being available as needed throughout the process. Greg and his team really listen to clients' needs and then seek the best possible solutions, more often than not exceeding their client's expectations. The team's priority is to provide exceptional and memorable service. On a personal note, Greg is absolutely passionate about helping other people and is a regular contributor to the American Heart Association and Susan G. Komen Foundation. Greg is also a member of the National Association of Mortgage Brokers and the Arizona Association of Mortgage Brokers.
Follow @greg_gale_ on Instagram.
