Workers’ compensation insurance claims are staying open longer than ever, driving up costs and pushing more injured employees to litigate. On this episode of Critical Point, two workers’ comp experts—Milliman’s Stephanie Schmidt and the “Riskfluencer” Sandy Avina—unpack this trend and outline several cost-containment strategies for employers. They discuss the impact of comorbidities on workers’ health and healing, why social media is making many employees wrongly assume they need a lawyer, and how nurse case managers, preferred provider networks, and return-to-work programs can help control costs while helping injured workers recover.
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