Today’s guest is Mick Costigan, Vice President, Salesforce Futures at Salesforce. As we step into an era increasingly defined by artificial intelligence, businesses globally are striving to adapt, innovate and stay ahead of the curve. In this episode, Mick sheds light on how enterprises can effectively navigate these turbulent waters, offering valuable insights into the intersection of AI, strategy and business transformation.
Topics include:
0:00 How the Salesforce Futures team uses foresight to navigate uncertainty
4:40 How AI agents are forcing organisations to rethink workflows
6:53 Why leaders must balance quick AI wins with transformation
8:04 How AI harnesses provide context, trust and enterprise functionality
10:38 How Salesforce rapidly shifted focus to enterprise AI agents
11:52 Without guardrails, AI agents create security, coordination and governance risks at scale
14:33 Why leaders must balance experimentation, action and purpose in AI execution
18:43 How Jobs are evolving bundles of tasks, not shrinking due to AI
21:08 Unlocking new service models and scale through AI Agents
23:42 How AI could help Ireland address labour shortages and scale SMEs globally
25:34 Predicting AI agents will proactively manage work, coordination, and decisions by 2030
30:13 Why the best way to reskill is through hands-on AI use and iterative learning
