How Agentic AI Is Rewriting ERP Workflows

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This episode with Christian Segurado explores how agentic AI is reshaping ERP and enterprise delivery. The discussion covers deploying Copilot Studio agents in Teams, reducing ERP UI friction, accelerating fit gap and requirements work, and why multi agent orchestration matters. It focuses on where AI delivers real operational value today, the foundations required to unlock it, and what this shift means for people, process, and technology decisions in 2026. 

 👉 Full Show Notes
https://www.microsoftinnovationpodcast.com/830   

🎙️ What you’ll learn   

• How agentic AI changes how users interact with ERP systems 
• Where Copilot Studio and Azure Foundry fit in real implementations 
• How AI accelerates requirements gathering and fit gap analysis 
• Why clean data foundations are critical for agentic scenarios 
• What multi agent, multi model AI means for enterprise teams 

 ✅ Highlights 

• “ERP being actually more the layer on the back where the agent inquires knowledge” 
• “It is probabilistic, not deterministic” 
• “We are deploying is on Teams” 
• “It will fundamental change how we interact with the ERP” 
• “You cannot start with the roof if you don’t have the foundation” 
• “We have an agentic driven methodology” 
• “Consistency creates predictability” 
• “It does have a soul” 
• “Multi agent, multi model will be the norm” 

🧰 Mentioned 

• Dynamics 365: https://www.microsoft.com/dynamics-365 
• Copilot: https://www.microsoft.com/microsoft-copilot  
• Copilot Studio: https://www.microsoft.com/microsoft-365-copilot/microsoft-copilot-studio  
• Azure Foundry (Microsoft Foundry): https://ai.azure.com  
• Microsoft Fabric: https://www.microsoft.com/microsoft-fabric  
• Medallion architecture: https://learn.microsoft.com/azure/databricks/lakehouse/medallion  
• Azure DevOps: https://azure.microsoft.com/products/devops  
• Microsoft Learn: https://learn.microsoft.com  
• Microsoft Mesh: https://www.microsoft.com/microsoft-mesh

✅Keywords   
agentic ai, erp, dynamics 365, copilot studio, microsoft teams, multi agent systems, enterprise ai, ai governance, fit gap analysis, microsoft power platform, azure foundry, digital transformation 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith