The global outsourcing landscape is undergoing a massive transformation—from AI-driven automation to shifting corporate spend. What does this mean for Jamaica and the wider Caribbean?
On the latest episode, we are joined by Yoni Epstein, the Founder and CEO of itel and the Chairman of the Global Services Association of Jamaica (GSAJ). Yoni gives us an unfiltered, executive view of:
* the real story behind recent industry contractions in Jamaica;
* how AI is changing the sector, not just replacing jobs;
* the strategic shift required toward higher-value services; and
* what would demonstrate signs of strong recovery of the sector in Jamaica.
The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)
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Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell
Podcast editing support: Mayra Bonilla Lopez
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