What if one of the biggest growth opportunities in your practice isn't finding new patients but reconnecting with the ones you already have?
In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Ben Fish, Founder and CEO of EngageDent AI, to discuss how artificial intelligence is helping dental practices recover lost revenue, reduce no-shows, improve case acceptance, and strengthen patient relationships.
Ben shares how AI-powered patient communication tools are transforming both inbound and outbound engagement, helping practices reconnect with inactive patients, recover unscheduled treatment, and ensure no opportunity slips through the cracks. He also explains why AI should be viewed as a tool that empowers teams rather than replaces them and offers practical advice for dentists evaluating AI solutions for their practices.
If you're looking to improve patient retention, increase production, and future-proof your practice, this episode is packed with actionable insights.
What You'll Learn
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Where practices are losing hundreds of thousands of dollars in unscheduled treatment
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How AI can reactivate inactive patients and recover missed opportunities
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Why patient trust is the key to reducing no-shows and increasing case acceptance
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The difference between AI replacing staff and AI empowering staff
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How AI receptionists can improve patient communication and capture missed calls
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Common reasons patients delay treatment and how AI helps overcome objections
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What dentists should look for when evaluating AI vendors
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How AI may transform dental practices over the next five years
— Key Takeaways
01:44 $300,000 Is Hiding in Your Inactive Patient List
03:12 Meet Ben Fish and EngageDent AI
06:18 Where Practices Lose Revenue From Inactive Patients
10:42 Can AI Replace Front Desk Team Members?
15:09 Using AI to Improve Treatment Follow-Up
17:47 Real Practice Success Stories and Revenue Growth
21:50 Why Every Practice Needs Someone Answering the Phone
24:06 Winning Over AI Skeptics
26:31 How AI Reduces No-Shows
28:36 The Future of AI in Dentistry
32:30 Questions Every Dentist Should Ask AI Vendors
35:30 How Practices Can Prepare for an AI-Powered Future
37:14 Special Offer for Raving Patients Listeners
38:35 Final Thoughts and Takeaways
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Connect with Ben
Email: ben@engagedent.com
Website: EngageDent AI
Special Offer for Raving Patients listeners: Mention the podcast and receive a waived implementation fee plus a pilot program opportunity.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
