Adam Cherrington returns to highlight examples of how he’s seeing patients create workarounds to improve their experience with the healthcare system and what it tells us about where to focus on improving on their behalf.

All that, plus a Shout Out to Stitch Marketing Research for joining MDRG, bolstering a team that has been one of the strongest advocates for the consumer voice in healthcare. 

TED Talk by Kate Canales: The Accidental Brilliance of Makeshift Signs https://youtu.be/5CvlKCBrPHI?si=3KXz-QFt5V5p-LPU

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